Returns & Exchanges

At Appleton Sweets, we strive for total satisfaction with every confectionery order, though we must maintain strict health and safety standards regarding perishable food items. If your order arrives damaged or incorrect, please follow our return process within 14 days of delivery to initiate a refund or replacement.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are unopened and in their original packaging; please note that for safety reasons, we cannot accept returns on perishable goods unless they are faulty or damaged.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of any damaged goods or shipping discrepancies to receive a Return Merchandise Authorization.

• 3.
  Secure Packaging

  Place the items securely back into their original shipping carton, including a copy of your packing slip to ensure our warehouse team can identify your return immediately upon arrival.

• 4.
  Ship and Refund

  Send the package back to our distribution center using a tracked service; once inspected, we will issue a full refund to your original payment method within 5-7 business days.